Return Policy

We appreciate your understanding that, due to the nature of the medicinal cannabis program in Canada, refunds are not applicable. Patients receive gram allotments, and the associated costs are covered by insurance rather than direct monetary transactions. However, at Recover Cann, we are committed to ensuring your satisfaction and addressing any concerns you may have.

If you encounter issues with the quality or condition of your medicinal cannabis, please contact our support team within 14 days of receipt, and we will work to find a suitable resolution or replacement.

Your well-being is our priority, and we strive to provide the best possible experience within the constraints of our unique system.

We understand that sometimes circumstances may require a replacement. Please review our full return policy below:

1. Eligibility for Item Replacement (Damaged or Missing)

Request for replacement must be initiated within 14 days of the delivery date.

Products must be in their original delivered condition.

2. How to Initiate a Replacement

Contact our customer support team at ( to initiate the return process.

Provide your order number and a brief explanation for the return. If a(n) item(s) arrives damaged, photos may be required.

3. Verification Process

Our team will review your request and may require additional information.

Replacements are subject to verification, and approval is at our discretion.

4. Replacement Items

Approved items may be eligible for a replacement. If approved, items in question will be shipped to the patient within 48 hours of approval.

5. Shipping Costs

Patients are not responsible for replacement shipping costs.

6. Exceptions

Replacements of (intentionally) opened or used products will not be accepted.

7. Compliance with Cannabis Regulations

Our return & replacement policy complies with the regulations outlined in the Canadian Cannabis Act and Regulations.

8. Contact Information

For any questions or concerns regarding returns or damaged/missing items, contact patient support at (